Last Updated: October 1, 2025

At smartpowerhub.site, we are committed to delivering reliable, high-quality power and charging solutions. Your satisfaction is important to us, and we stand behind the products we sell. This Return and Refund Policy explains the terms and procedures for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return if your purchase meets all of the following conditions:

  • The item is unused, in original condition, and free from signs of wear or damage
  • All original packaging, accessories, manuals, and components are included
  • The return request is submitted within 30 days of delivery
  • The item is defective, damaged during transit, or incorrect due to our error

Please Note:
For safety, hygiene, and intellectual property reasons, the following items are non-returnable:

  • Digital products or downloadable software
  • Items marked as “Final Sale” or “Non-Returnable”
  • Products with missing original packaging or accessories
  • Items showing signs of use, alteration, or improper handling

2. How to Initiate a Return

To begin a return request, please follow the steps below:

Step 1: Contact Customer Support

Email our support team with the following information:

  • Order number
  • Product name
  • Reason for return
  • Photos or a short video (required for damaged or defective items)

Step 2: Return Authorization

Once your request is reviewed and approved, we will provide:

  • A Return Merchandise Authorization (RMA)
  • Detailed return shipping instructions

Step 3: Ship the Item

  • Securely pack the product to prevent damage during transit
  • Include the RMA number inside the package
  • Return shipping costs are the customer’s responsibility unless the return is due to our error (defective, damaged, or incorrect item)

3. Refund Policy

After we receive and inspect your returned item:

  • Refund Method: Refunds are issued to the original payment method
  • Processing Time: Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider
  • Refund Amount:
    • Product price will be refunded in full if approved
    • Original shipping fees are non-refundable, except in cases of our error

4. Exchanges & Store Credit

  • Exchanges:
    We offer exchanges for the same product if it is defective or damaged.
    If you wish to exchange for a different item, please return the original product and place a new order.
  • Store Credit:
    In certain situations (such as late returns or missing receipts), store credit may be offered at our discretion.

5. Non-Refundable Situations

Returns or refunds will not be accepted for:

  • Requests made after 30 days from delivery
  • Damage caused by misuse, negligence, or improper installation
  • Items returned in unsellable condition
  • Clearance or final sale items

Contact Us

If you have questions about your order, return, or this policy, our team is happy to assist you.

SurgePower

📍 Address:
8 Thistle Ln, Greenwich, CT 06831-4231, USA

📞 Phone:
+1 973-220-5334

📧 Email:
admin@smartpowerhub.site